Successful adoption is something we plan for from day one. XAI platform is designed with a human-in-the-loop approach, enabling users to query the system to understand how a recommendation was created: what data was used, what boundaries are there, and point to which features were driving the recommendation. This transparency allows users to combine data-driven insights with their own domain expertise and intuition. By involving users early in the design process, users understand how the XAI model aligns with their real-world understanding. Tracking ROI of the system reinforces confidence in the collaborative decision-making model.